Bepech FAQ — Frequently Asked Questions for Pakistan Players

No — each person is permitted one Bepech account only. Duplicate accounts are detected automatically and both will be suspended. Any balances in duplicate accounts are forfeited. If you have genuinely lost access to your original account, contact Bepech support via live chat or email support@bepech.com and we'll help you recover it through proper identity verification.

You must be at least 18 years old to open a Bepech account. Date of birth is collected during registration and verified. Accounts where underage use is suspected are suspended immediately and any deposits are returned to the original payment source. Bepech takes its 18+ responsibility seriously and applies it consistently. See our Responsible Gaming page for more.

Go to the Login page and enter your registered Pakistani mobile number and password. Alternatively, use the OTP Login tab to receive a one-time code via SMS instead of a password. If you've forgotten your password, use the "Forgot Password?" link and reset it via OTP. Bepech works on any Pakistani mobile browser — no app download is required.

Log in using your current mobile number and password, then go to Account Settings → Update Mobile Number. Bepech will send an OTP to your current registered number as identity confirmation before allowing the change. If your old SIM is no longer active, contact support@bepech.com directly — our team will guide you through a manual identity verification process before making the update.

Identity verification is required before withdrawing amounts above a certain threshold. Log in, go to Account Settings → Verify Identity, and upload a clear photo or scan of your CNIC (both sides). Bepech's team reviews submissions within one business day. Once approved, your withdrawal limit increases and your account is marked as fully verified. All document submissions are encrypted and stored securely.

Yes. If you want to close your account permanently, contact Bepech support via live chat or email support@bepech.com and request permanent account closure. Any remaining real-money balance will be withdrawn to your verified PKR payment method before closure. If your reason for closing is related to problem gambling, consider using Bepech's self-exclusion tool first — see Responsible Gaming for details.

Account suspensions can happen for several reasons: verification pending, suspected duplicate account, activity that breached Bepech's terms, or a self-initiated responsible gaming restriction. Contact Bepech support at support@bepech.com with your registered mobile number and a brief description. Our team will investigate within one business day and inform you of the reason and any steps needed to restore access.

Bepech accepts all major Pakistani payment methods:

• Easypaisa — mobile wallet, instant
• JazzCash — mobile wallet, instant
• NayaPay — digital wallet, instant
• SadaPay — digital wallet, instant
• Bank IBFT — interbank transfer, usually within 2 hours
• Visa / Mastercard — debit or credit card

All deposits are in Pakistani Rupees (PKR). There are no currency conversion fees on Bepech's side.

The minimum deposit on Bepech is Rs 200. This applies to all payment methods including Easypaisa, JazzCash, NayaPay, and SadaPay. The minimum qualifying deposit to trigger the welcome bonus is Rs 500 — check your account promotions section for current bonus terms. There is no maximum deposit limit set by Bepech, though your individual wallet or bank may impose daily transfer limits.

Easypaisa, JazzCash, NayaPay, and SadaPay deposits are credited to your Bepech balance almost instantly — usually within 30 to 60 seconds of payment confirmation. Bank IBFT transfers typically reflect within 15 to 120 minutes depending on your bank's processing times. Card deposits via Visa or Mastercard are usually instant. If a deposit has not appeared after two hours, take a screenshot of your payment confirmation and contact Bepech support with the transaction reference number.

Bepech does not charge any fees on deposits. The full PKR amount you send is credited to your balance. Some payment providers — particularly mobile wallets like Easypaisa and JazzCash — may apply their own standard transaction fees depending on the amount. These fees are set by the payment provider, not Bepech, and are typically displayed in your wallet app before you confirm the transfer.

First, wait the standard processing time for your method (instant for wallets, up to 2 hours for IBFT). Then check your Bepech transaction history — go to Account → Transactions to see if it appears as pending. If it has been over two hours and the deposit is not showing in any status, contact Bepech support via live chat and provide: your registered mobile number, the payment method used, the exact PKR amount, the date and time, and your transaction reference or screenshot. Our team will trace and resolve the issue, usually within a few hours.

Yes — and Bepech strongly recommends it. Go to Account Settings → Responsible Gaming → Deposit Limits. Set a daily, weekly, or monthly PKR deposit cap. Reductions take effect immediately. Increases require a 7-day cooling period before they apply — this prevents impulsive decisions. See the full Responsible Gaming page for details on all available tools.

No. Bepech requires that all deposits come from a payment method registered in your own name. Third-party deposits — where someone else sends money to your account — are not permitted and may result in the deposit being returned or the account being flagged for review. This policy is in place to protect players and prevent misuse. When withdrawing, you can only withdraw to accounts or wallets in your own name.

Log in to your Bepech account, go to the Withdraw section, select your preferred PKR withdrawal method (Easypaisa, JazzCash, NayaPay, SadaPay, Bank IBFT, or card), enter the amount in PKR, and confirm. Withdrawals for fully verified accounts are processed within one hour for mobile wallets. Bank IBFT withdrawals can take up to one business day. You can only withdraw to a payment account registered in your own name.

The minimum withdrawal on Bepech is Rs 500. This applies across all withdrawal methods. There is no fee charged by Bepech on withdrawals — you receive the full PKR amount you request. Your payment provider may apply standard transfer fees on their end, which vary by operator.

Bepech applies identity verification before processing withdrawals above a certain threshold. If your account has not yet completed CNIC verification, you will be prompted to do so. Additionally, Bepech may request verification if there are unusual activity patterns or if this is your first significant withdrawal. Verification typically completes within one business day. Once verified, the withdrawal is processed without further delays.

If a withdrawal shows as "Approved" or "Processed" in your Bepech account but hasn't arrived in your wallet or bank, the delay is usually on the payment provider's side. Check your Easypaisa, JazzCash, or bank app to confirm your account details match what you submitted. For IBFT, allow up to one full business day. If it's been over 24 hours with no credit, contact Bepech support with your withdrawal reference number so we can trace the payment with the provider.

You can cancel a withdrawal request that is still in "Pending" status. Go to Account → Transactions, find the pending withdrawal, and tap Cancel. The funds are returned to your Bepech balance immediately. Once a withdrawal reaches "Processing" or "Approved" status, it cannot be reversed. If you need to cancel a withdrawal that's already in processing, contact Bepech support immediately — cancellation at this stage is not guaranteed but the team will try to help.

Real-money deposits (not bonus funds) can generally be withdrawn at any time without wagering requirements. However, any active bonus funds in your account will have wagering requirements attached — these must be met before bonus winnings can be withdrawn. Your account balance section clearly separates real-money balance from bonus balance so you always know exactly what is withdrawable. Full bonus terms are detailed on the Terms and Conditions page.

The welcome bonus is automatically triggered when you make your first qualifying PKR deposit. The minimum qualifying deposit is Rs 500. After your deposit is credited, check the Promotions section of your account — the bonus will be applied to your bonus balance. Full terms including wagering requirements, game eligibility, and expiry are displayed in your account and on the Terms and Conditions page.

Wagering requirements define how many times you need to bet a bonus amount before its winnings can be withdrawn. For example, if a bonus has a 20x wagering requirement and you received Rs 1,000 in bonus funds, you'd need to place Rs 20,000 in qualifying bets before the bonus winnings become withdrawable. Progress is tracked in your account. Different games may contribute different percentages — slots typically count 100%, while some table games contribute less. Check bonus-specific terms in your Promotions tab.

First, confirm that your deposit met the minimum qualifying amount (Rs 500 for the welcome bonus). Check that you didn't already claim the bonus on a previous account. Bonuses sometimes take up to 15 minutes to appear in your account after the deposit clears. If it still hasn't appeared after 30 minutes, contact Bepech support with your account mobile number and deposit reference. Bonuses cannot be applied retroactively after wagering has already begun.

No — bonus funds and any winnings generated from bonus play are not withdrawable until wagering requirements are fully met. If you request a withdrawal while a bonus is active, the bonus may be forfeited depending on the specific bonus terms. Your real-money balance can be withdrawn at any time without affecting your bonus. The safest approach is to complete wagering requirements before requesting a withdrawal if you want to retain your bonus.

Yes — Bepech runs regular promotions for existing Pakistani players including reload bonuses, cashback offers, cricket and football betting boosts, and seasonal promotions around events like PSL, the World Cup, and Eid. Check the Promotions section inside your logged-in Bepech account to see all offers currently available to you. Opting in to Bepech's SMS notifications ensures you don't miss time-limited offers.

Bepech covers a wide range of sports popular in Pakistan and internationally. Cricket is the most popular — including PSL, international Tests, ODIs, and T20Is. Football is equally well covered — Premier League, La Liga, UEFA Champions League, and more. Other available sports include tennis, basketball, and table tennis. Bepech also offers Virtual Sports — simulated events available 24/7 — and Live Cricket Scores so you can track matches in real time.

Yes — Bepech offers in-play betting on cricket, football, and other sports. Live odds update in real time during the match. For cricket, this includes ball-by-ball markets. In-play betting is available from your Bepech account dashboard — look for the "Live" section. Note that in-play markets can close quickly during live events, so be ready to place your bet promptly when you see odds you like.

The minimum single bet on Bepech sports markets is Rs 50. For accumulator (parlay) bets, the minimum stake is also Rs 50 across the full bet slip. Maximum bet limits vary by market, event, and odds — these are displayed on each market inside your account. If you're looking to place a large stake, contact support first to confirm limits for your specific market.

If a match is abandoned before the result is determined, or postponed and not replayed within 24 hours of the original scheduled time, all bets on that match are voided and your stake is returned to your Bepech balance. For cricket specifically, matches that are reduced in overs (DLS method) are generally settled based on the official result. Bepech follows the standard rules outlined in the Terms and Conditions.

Winning bets are settled and added to your Bepech balance as soon as the official result is confirmed — usually within minutes of the match ending. In-play bet winnings are typically settled in real time once the specific market resolves. Settled winnings sit in your real-money balance and can be withdrawn immediately. You'll see the settled result in your bet history in Account → My Bets.

Bepech offers a full range of casino games including:

• Live Casino — live baccarat, live blackjack, live roulette, teen patti, and game shows with real dealers
• Roulette — European, American, and live dealer versions
• Online Casino — hundreds of slot titles from leading software providers
• Fishing Games — multiplayer shooting games popular with Pakistani players

New games are added regularly. Check the Casino section inside your account for the latest additions.

Yes. Bepech's casino games use certified Random Number Generators (RNGs) that are independently verified for fairness. Live casino games are streamed from licensed studios with real dealers, professional equipment, and multiple camera angles for full transparency. Slot games come from established software providers whose RTP (Return to Player) percentages are independently audited. Return-to-player percentages for individual games are displayed inside the game information section.

Yes — Bepech's live casino is fully optimised for Pakistani Android and iOS mobile browsers. No app download is required. Live dealer tables are streamed in HD on mobile networks including Jazz 4G, Telenor 4G, and Zong. For the best experience, use a 4G connection or Wi-Fi. If you experience buffering, reduce the stream quality setting within the live table interface to standard definition.

Live casino table minimums vary by game and table. Most live baccarat and roulette tables on Bepech start from Rs 100 per hand/spin. Some VIP tables have higher minimums. Teen Patti tables typically start from Rs 50. Maximum bet limits are also displayed on each table before you join. Slot games can start from as little as Rs 10 per spin depending on the title.

If you get disconnected during a live casino game, Bepech's system records your last bet state on the server. When you reconnect and return to the game, the outcome will be resolved and your balance updated accordingly — you won't lose your bet due to a disconnection. The game result is determined by what happened at the table, not by your connection status. If you believe a disconnection caused an error in your balance, contact support with the game name, table ID, and approximate time.

Bepech uses multiple layers of account security:

• 256-bit SSL encryption on all login and transaction data
• Lockout after repeated failed login attempts with SMS alert to your registered number
• Device recognition — logins from unrecognised devices may require additional OTP verification
• Session timeout — inactive sessions expire automatically
• Passwords stored as one-way cryptographic hashes — no one at Bepech can read your password

You can further protect your account by using a strong unique password and never sharing your OTP with anyone.

No — this is a scam. Bepech support staff will never ask for your password, OTP, or any other account credentials via SMS, WhatsApp, phone call, email, or live chat. OTPs are one-time codes for your own use only — never share them with anyone. If you received such a message, do not respond or share any information. Change your password immediately and report the incident to support@bepech.com. We investigate all fraud reports.

Log in and go to Account Settings → Security → Change Password. You'll need to enter your current password and then your new password twice to confirm. Choose a password with at least 8 characters that includes a mix of letters, numbers, and symbols. If you've forgotten your current password, use the Forgot Password option on the Login page to reset via OTP.

Yes. Bepech stores all personal data — including CNIC information and payment details — on encrypted, access-controlled servers. Bepech does not sell personal information to third parties for marketing purposes. Your data is used only for account operation, identity verification, payment processing, and regulatory compliance. Full details are in the Privacy Policy.

Act immediately. Change your password right away via Account Settings. If you believe your account has been accessed by someone else, contact Bepech support via live chat or call support@bepech.com and request an emergency account freeze while the situation is investigated. Bepech will review the account activity logs and, where fraud is confirmed, take appropriate action including reversing any unauthorised transactions where possible.

Bepech provides six responsible gaming tools, all self-service and available instantly in Account Settings → Responsible Gaming:

• Deposit Limits — daily, weekly, or monthly PKR cap
• Loss Limits — cap your losses per period
• Session Time Limits — set how long you play per session
• Reality Checks — on-screen notifications showing time played and net position
• Cooling-Off Periods — pause your account for 24 hours to 30 days
• Self-Exclusion — exclude yourself for 6 months to permanently

Full details on the Responsible Gaming page.

Log in to your account, go to Account Settings → Responsible Gaming → Self-Exclusion, and choose your exclusion period: 6 months, 1 year, 2 years, or permanent. Confirm your choice. Your account is closed immediately, all marketing is stopped, and any real-money balance is withdrawn to your verified payment method within one business day. Self-exclusion periods cannot be reversed during the active period. For permanent exclusion, you can also contact support directly.

Bepech's 24/7 support team — available via live chat in Urdu and English — is trained to help players who are concerned about their gambling. There is no judgment. The conversation can be as simple as setting a deposit limit or as significant as initiating a self-exclusion. You can also email support@bepech.com with the subject "Responsible Gaming Help". Taking that first step and reaching out is all that's needed to get support.

Yes — all responsible gaming tools on Bepech are fully self-service. Log in, go to Account Settings → Responsible Gaming, and activate any tool directly. Deposit limits, loss limits, session time limits, reality checks, and cooling-off periods all activate instantly without needing to speak to anyone. The only tool that cannot be set at the account level alone is permanent self-exclusion — for that, contact support to confirm your identity and intent.